Custom closet market needs to be standardized

"Customization immediately" has become a major slogan for the promotion of the company's wardrobe business in the Year of the Horse. The major wardrobe companies are developing in depth the development of a variety of customized products and services. Consumers are increasingly interested in custom-made closets. However, the custom closet market is not standardized. This has provided opportunities for some unscrupulous traders to retain the last payment and understand the purchase contract in detail in order to safeguard their rights.

Mr. Wang reflected that consumers, different wardrobe brand "custom service" whether it is consumer or service are huge differences, their own in the process of "custom" wardrobe, found before adding drawer replacement color and other free items have become "custom" consumption project.

Another consumer, Mr Huang, is facing a situation where prices are clearly marked but he also maliciously raises prices. What he sees is an clearly marked list of prices. However, in the customization process, he has encountered additional payments called “specific needs”. “I always thought that the purchase price was much higher than the price of ordinary furniture is the final price of custom finished, but after the business is set to replace the environmental protection material, increase the hardware parts, artificial design for several reasons received a fee.” The final price is several times higher than the marked price.

Clearly marked custom-made product prices are the entire cost of customizing the entire piece of furniture, or do consumers need to make additional payments according to specific needs during the customization process? There is a wardrobe vendor explaining that the initial labeling of the customized product price is based on the customized production cost of the machine. Therefore, the cost change caused by the customization of specific materials and parts requires consumers to pay extra.

Understand the details of the custom contract and retain the last paragraph "Because the current wardrobe customization and other furniture market does not have a standardized customized process, different brands of customized programs are almost all corporate self-determined. Therefore, many businesses in order to profit trapping, consumers As a layman, it is difficult to distinguish the pros and cons.” The relevant department staff said that in the customization of wardrobe products, the design results and actual products are inconsistent, installation and delivery is not timely, after-sales service requirements are high and the common "when signing the order to be the full amount Payment terms and other contract terms are all hot spots for consumer complaints.

The immediate cause of the various chaos in the current wardrobe custom is the current lack of unified national and industry standards in the custom furniture market, together with the fact that the customization process has not been standardized, resulting in consumers lacking a relatively strong legal basis irrespective of their choice or rights protection. Difficulties in safeguarding the situation. According to industry insiders, “Before customizing the wardrobe, in addition to agreeing with the merchant on important dimensions such as size, price, material, style, color, damage, and delivery time of the furniture, it should also be implemented in after-sales and maintenance. Specific consultations require merchants to implement the 'Three Guarantees' service provided by the state. In addition, it is recommended that consumers keep a balance when paying fees, and then pay the payment after the inspection is completed to ensure that there are no errors.