Recently, Ms. Tang, who lives in Hexi, Xiangtan City, spent 16,500 yuan to buy back a set of furniture to decorate her new home, but the furniture turned out to be a "three noes" product.

After being mediated by law enforcement officers of Dongfanghong Industrial and Commercial Office of Yuetang Industrial and Commercial Branch, Ms. Tang has received a refund of 16,500 yuan from the merchants.

It cost 16,500 yuan but bought "three no" furniture

Recently, Ms. Tang, who lives in Hexi, anxiously ran to the Dongfanghong Industrial and Commercial Office, claiming that she bought a coffee table, a desk, and a sofa set at a store in a furniture mall on Hedong Avenue on October 21st. She paid 16,500 yuan.

"When I bought it home, I found that the armrests of the sofa had been peeled off in many places, and the drawers of the desk could not be closed." Ms. Tang said that there were quality problems before use, which was not a taste. I want to return the product, but I have negotiated with the merchant many times, and the merchant only agrees to repair it.

Helpless, Ms. Tang dialed "12315" to complain.

The staff of Dongfanghong Industrial and Commercial Institute rushed to Ms. Tang's house after receiving the complaint. On site inspection, it was found that there were 5 obvious spots on the sofa armrests, and a drawer of the desk could only be pushed in half.

At the same time, the law enforcement officers noticed that these furnitures have no factory name, factory address, and product certification. So, law enforcement officers and Ms. Tang came to the store to coordinate.

Consumers are refunded, and the industry and commerce reminds the inspection to be careful

At the beginning, the shop agreed to repair the furniture and did not agree to return the goods on the grounds that Ms. Tang had received the goods.

The law enforcement officers of Dongfanghong Industrial and Commercial Institute patiently promoted the relevant provisions of the Consumer Rights Protection Law, the Interim Provisions of the Hunan Province Furniture Industry to Resolve Consumer Disputes and the Product Quality Law, and pointed out that the sale of "three no" products is Illegal behavior. After mediation, the operator agreed to return the 16,500 yuan paid by Ms. Tang unconditionally in full.

Industrial and commercial law enforcement officials remind consumers that when buying large-sized goods, in addition to paying attention to whether the terms of the contract signed are legal and reasonable, they must also carefully inspect and receive the goods. If the public finds that there is a quality problem with the purchased product, they must point out in person and can reject the product, requesting a return or exchange.

It is also reported that the current sale of "three no" products by operators is still under investigation.

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